We hope you are completely happy with your purchase, but if there is something that you are not happy with you have 21 days to return the product to us unused and in its original packaging for either a replacement or a refund.

When returning items to us please send them to the following address enclosing a note indicating your refund/exchange request along with your name and address so that we are able to post the replacement item to you.

FAO The Trading Team, The Fire Fighters Charity, Level 6, Belvedere House, Basing View, Basingstoke, RG21 4HG

Please note – we are unable to offer refund or exchange on any item that has been personalised unless they are faulty. Please contact us should you need to discuss this.